Stay updated with the latest L&D content and events


Stay updated with the latest L&D content and events






L&D Strategy with Milica SapicL&D Strategy with Milica Sapic

Learn learning strategy and more with the head of L&D at GetYourGuide, Milica Sapic.

See Complete Playlist



Milica Sappic

Milica Sappic

Talent Development Team Lead

Milica Sappic
Daniel Carter

Daniel Carter

CRO at Innential

Daniel Carter

Follow this interview using Innential Path

Easy to follow
Smart reminders
Supporting resources (Books, Videos etc.)
L&D Strategy with Milica Sapic
Learning Path

L&D Strategy with Milica Sapic

Milica Sapic, the Talent Development Team Lead at GetYourGuide, shares her expertise on a range of L&D topics, including how to excel in your L&D role, how to build a L&D strategy, and what KPIs you should track to measure success.Enter Path

Why learning strategy is so important


Key Takeaways

Strategy is a long term project.

For L&D and talent development teams, you need to understand who your user or customer is and based on that you can start developing your strategy. Map out the employee journey. Focus on building the strategy and mapping out the touch points across the employee journey. Look at the employee life cycle and based on that, try to understand the specific touch points that your team can bring value to. From those touch points you can then set goals.

Then translate that into "where are we now" to "where do we want to be". This is the foundation to developing a solid strategy. You can gather the touch points by doing a creative session with your team and looking back at past performance. Miro: Customer Journey Map Template

Interview Shorts