LEARNING PATHduration3 hours a week / 2 weeks
Curated byInnential

How to keep customers coming back to you

All the advertising and outreach in the world is pointless if you can't retain and delight your customers.


This path will teach you how modern teams can keep customers happy and coming back to your company.


You'll learn retention from one of worlds top retention courses - nothing comes up to their quality. Well worth the investment.


Account management doesn't have any up to date courses that blew us away. So our sources point us to three podcasts that talk about how to excel in account management in a way that's easy to listen to. We bet you'll like them so much that you'll listen to them when you're cooking at home (we do!).

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Skills you will learn
Customer service support
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goal1pattern

Customer Retention

E-LEARNINGEUR 212duration3 h
cxl.com
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Become great at customer retention - The CXL Online Course

This course will teach you how to define and identify retention points for your customer base, how to slow down or flatten churn, and how to improve retention long term.


When it comes to growing SaaS companies, most people are following a traditional, top-down approach and using demo requests as the main way of qualifying new business.

What separates the top 1% from the bottom 99%?


Retention.

For SaaS companies, the term “growth” often means acquiring new customers, doing biz dev, and building out a sales and marketing team. But what about the customers you’ve already attracted?

This course will teach you how to define and identify retention points for your customer base, how to slow down or flatten churn, and how to improve retention long term.

goal2pattern

Account Management

Includes 2 lessons from Icon, and 1 lesson from www.listennotes.com