LEARNING PATH
1 hour a week / 2 weeks
Customer success analytics
Find out how to use data to drive metrics in your customer success or customer support team.
Skills you will learn
Business Analytics Customer Success
goal1
Work with customer data without engineering degree
ARTICLEFREE
9 min
Customer analytics is the process of collecting and analyzing customer data to inform marketing campaigns, customer experience (CX), and overall business decisions using market segmentation, predictive analytics, and other data analysis techniques.
ARTICLEFREE
28 min
Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help you better understand your customers’ needs and expectations, lead to improved customer experience (CX) strategies and increase customer loyalty and retention.
Includes 



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