LEARNING PATHduration1 hour a week / 2 weeks

Customer success analytics

Find out how to use data to drive metrics in your customer success or customer support team.

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Skills you will learn
Business Analytics Customer success
background
goal1pattern

Work with customer data without engineering degree

ARTICLEFREEduration 9 min
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Customer Data Analytics – Why It Matters

Customer analytics is the process of collecting and analyzing customer data to inform marketing campaigns, customer experience (CX), and overall business decisions using market segmentation, predictive analytics, and other data analysis techniques.

ARTICLEFREEduration 28 min
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Customer service analytics is the process of collecting and analyzing customer feedback to discover valuable insights. It can help you better understand your customers’ needs and expectations, lead to improved customer experience (CX) strategies and increase customer loyalty and retention.