LEARNING PATHduration1 hour a week / 3 weeks
Curated byInnential

Active Listening

It might be a clique, but it's true: a lot of team problems can be solved with active listening.


Active listening is a technique of careful listening and observation of non-verbal cues, with feedback in the form of accurate paraphrasing, that is used in counseling, training, and solving disputes or conflicts. It requires the listener to pay attention, understand, respond and remember what is being said in the context of intonation, timing, and non-verbal cues (body language).


By mastering this skill, you'll no longer have a conversation that ends with an inner dialogue that goes:


  • "What did they say?"
  • "What did they mean?"
  • "Should I have asked a question?"
  • "What should I do next?"
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Skills you will learn
Communicating effectively in a teamCommunicating person-to-person
background
goal1pattern

Learn how to actively listen

ARTICLEFREEduration 11 min
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Active Listening: The Master Key to Effective Communication

The sense that we are not being listened to is one of the most frustrating feelings imaginable. Toddlers scream about it, teenagers move out, couples split up, companies breakdown.

One of the main reasons this breakdown in communication occurs is that listening (like reading, thinking clearly and focusing) is a skill which we rarely consider to be something requiring knowledge and practice.

ARTICLEFREEduration 3 min
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If you try to improve your listening skills, you’ll notice a lot of discussion about “listening with intent.” That phrase means different things to different people, but here’s how we will use it.

goal2pattern

Action: Practice active listening in your team

Includes 1 lesson from Toolbox Hyperisland